LemonStand Documentation

Managing order shipping tracking codes

You can assign shipping tracking codes to your orders manually or by printing the shipping label, if it is supported by the shipping module used in the order. To assign a shipping tracking code, click the order in the order list, then click the Shipping Tracking Codes tab. On this tab click the Add tracking code button. Enter the tracking code in the popup form. You can enter multiple tracking codes for a single order if it is needed.

Notifying Customers

To notify customers about the assigned tracking codes you can use the {shipping_codes} email variable in your email templates. The common solution is creating a separate email template and new order status Shipping (in the order route). In the Shipping order status configuration you should assign the new email template to the order. Then you can use the following workflow for notifying your customers:

  1. Assign the order shipping tracking code manually or by printing the shipping label(s).
  2. Send the order to the Shipping status. This will send the email notification to the customer.

Below is an example of the shipping notification email template. 

Hi {customer_name}!

Your order #{order_id} has been passed to the shipping department. You can track the package
on the USPS website (http://www.usps.com/shipping/trackandconfirm.htm) using the tracking 
number displayed below.

{shipping_codes}

Thank you

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